From the desktop or web app, click your profile picture in the top right, choose Settings and then click Find me follow me.
From the mobile app, tap in the top left, choose Phone and then tap Find Me, Follow Me.
Customize the following:
Option
Description
Ring Step
Defines which extension(s) and number(s) to ring when someone calls the line. You can set up the line to ring more than one phone simultaneously by adding multiple numbers to a ring step or in sequence by creating multiple ring steps.
Note: If you have Block Caller ID enabled on the phone number routed to the line, the External Caller ID will continue to be blocked as the call is routed to other ring step destinations.
Confirm Pickup
Gives the option to dial 1 to accept an incoming call or 2 to send it to the next step in the dial plan.
Tip: Confirm pickup is helpful when a ring step includes an external number as it can interrupt your dial plan. For example, when a cell phone is turned off, calls go straight to the cell phone's voicemail box. Without confirm pickup, the voicemail would answer the call and prematurely end the ring step. Enabling confirm pickup allows the call to re-route back to the next ring step.
Pass–through Caller ID
Controls which caller ID is displayed for ring steps that include external numbers.
When enabled, the caller ID of the original caller is displayed.
When disabled, the line's External Caller ID is displayed.
Ring Time
Defines the number of seconds the call rings before going to the next ring step. This is overridden by any Simple Dial nodes that reference the line in a dial plan.
No answer, send to
Defines what happens if the call is never answered.
Voicemail: Sends the caller to the line's voicemail.
Internal: Sends the caller to a specified internal extension.
External: Sends the caller to a specified external number.
Transferer: If the call was transferred to the line, returns the call to the party that initiated the transfer. If the call was not transferred to the line, it hangs up on the caller.
Hang up: Hangs up on the caller.
Unspecified: Follows the No answer, send to ring step.
If calls fail, send to
Defines what happens if the call fails, like in the case of an internet or power outage.
Unspecified: Follows the No answer, send to ring step.
Internal: Sends the caller to a specified internal extension.
Note: To avoid routing calls to another device that is also affected by the same outage, we recommend using failover to an internal extension only if you have multiple locations on the same system (e.g., an office in Chicago and Dallas).
External Number: Sends the caller to a specified external number.
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in the top left, choose Phone and then tap Find Me, Follow Me.
Note: If you have Block Caller ID enabled on the phone number routed to the line, the External Caller ID will continue to be blocked as the call is routed to other ring step destinations.
Tip: Confirm pickup is helpful when a ring step includes an external number as it can interrupt your dial plan. For example, when a cell phone is turned off, calls go straight to the cell phone's voicemail box. Without confirm pickup, the voicemail would answer the call and prematurely end the ring step. Enabling confirm pickup allows the call to re-route back to the next ring step.