Open a Delegated and Shared Mailbox in Outlook for Mac
Choose the appropriate option depending on whether the mailbox is shared with you or you are a delegate for another user's mailbox.
Notes:
When you use any of these methods, the shared mailbox account is added as an option in the From field when you compose emails. This lets you select the account in the From field regardless of whether you have permissions to send from this account. If you do not have "Send As" or "Send On Behalf of" permissions for the account, email from the account will not be sent.
Outlook for Mac does not support Auto-mapping of shared mailboxes.
You have full access permissions to a shared mailbox
When you have Full Access permission to a shared mailbox—that is, Full Access permission of a mailbox set up through Exchange Admin Center (EAC) by IT—you can add the shared mailbox with your own credentials.
To open the shared mailbox:
- On the Tools menu, click Accounts .
- Click the Plus Sign to add an additional Exchange account.
- In the E-mail address field, enter the email address of the shared mailbox.
- Under Authentication , enter your own credentials.
Checking the setting Sync shared mailbox will allow Outlook to synchronize the shared mailbox without requiring the user to click Send/Receive . This setting was added in version 16.13.411. Enabling this setting is highly recommended for users who use their own credentials to access a shared mailbox.
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