How do I use fax in the GoToConnect app?

How do I use fax in the GoToConnect app?


Send, receive, view, download, share, and delete faxes in the app.


Before you begin: You must have virtual fax permissions to one of the company's shared fax number enabled by local IT system admin.
Note: Faxes in the app are stored for a maximum of 90 days. Large files that are greater than 10MB will be deleted after 21 days.
Virtual faxing is supported internationally to 50+ countries for free, excluding Mexico and Brazil.
Note: As Austria is not part of the free countries, only EMEA countries can fax to Austria.

Desktop & web app

  1. From the desktop app, select Phone from the left navigation menu.
  2. Select Fax from the left sidebar.
  3. Select a fax from the list and then choose what you’d like to do.
    Fax OptionsHow-to
    Preview a faxSelect the thumbnail to open a preview. Only the first page of the fax is included in the preview.
    Download a faxSelect Download fax icon. The fax will be automatically saved to your downloads folder.
    Mark a fax as read
    1. Select Read fax icon.
    2. Optional: Select the icon again to mark as unread.
    Delete a fax
    1. Select Delete icon.
    2. Select Delete to confirm.
    Note: Only available if the delete permission has been enabled by an admin.
    Send a fax
    1. Select the down arrow next to Dial from the left sidebar and then select New fax.
    2. Choose the fax number to send the fax From.
    3. Search for a contact's name or enter a fax number from
       
      To.
      Note: Fax numbers must be formatted as “X-XXX-XXX-XXXX” (e.g.: for USA use +1-XXX-XXX-XXXX).
    4. Optional: To include a cover page, select the box next to Use cover page.
    5. Enter the fax Subject and Notes (if applicable) and then select Next.
    6. Drag and drop files or select
       
      Browse files
       
      and then select
       
      Next.
      1. Supported file types: .pdf, .rtf, .txt, .jpg, .png, .tiff, .bmp, .gif, .doc, .docx, .ppt, .pptx, .xls, .xlsx.
      2. Maximum of 10MB for all attached files.
    7. Review the fax details and then select Send to send.
Results: If the fax was delivered successfully, you may or may not receive an email confirmation as this functionally must be enabled by your admin. Emails are always sent in the case of transmission failures. Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.


Visit the link for more details on faxing via the GoTo Mobile App : https://support.goto.com/connect/help/how-do-i-use-fax-in-the-mobile-app



    • Related Articles

    • Dahua Tech - GoToConnect Quick Start Guide

      QUICKSTART GUIDE  https://support.goto.com/jive-gotoconnect-user Download and install GoToConnect Downloads Download GoToConnect for Mac Download GoToConnect for Windows Find GoToConnect for iOS in the App Store Find GoToConnect for Android in the ...

    • How to Change My GoTo User Account Password?

      This apply to all GoTo products user account such as GotoConnect, GoToMeeting, GoToWebinar Password changes for most accounts Sign in to the My Account page at https://profile.logmeininc.com/signin-security In the Password section, click Edit. Under ...

    • [Fix] Outlook won't start and say: You'll need the latest version of Outlook to use this database.

      Issue: Outlook won't start in MacOS with a message saying you need the latest version of Outlook to use this database. To fix the issue, please follow the steps below. Solution: Create a new profile, set it as your default\main profile and reconnect ...

    • End of Support and Service Announcement: Mobile MS Outlook APP

      Due to security reasons and issues with the Microsoft Outlook Mobile ONLY APP, the dahautech.com Exchange mail server no longer supports Microsoft Outlook Mobile APP(ISO and Android only). If you are experiencing any connection issue with our mail ...

    • How to install GoToMeeting Outlook Plug-in

      To install GTM outlook plug-in: 1.       Install MS .Net Framework 4.6.1: https://www.microsoft.com/en-us/download/confirmation.aspx?id=49981 2.       Install VS 2010 Tools for Office Runtime ...